ABBYY Hot Folder stops processing my documents

Unless you have a ABBYY Recognition Server which runs the OCR tasks as a service, you will need to keep the ABBYY Hot Folder program active to make sure it processes all documents. On a server this mostly means that you will need to keep the session active of the user who started the program.

When the program is active and the documents are still not being processed, you will need to check the log file for errors.

For example:

The following error message is displayed in the ABBYY log file.

Error: Cannot create a temporary file in C:\Users\%user%\AppData\Local\Temp\<temporary_folder>.

Reason

The program's temporary folder does not exist.

Solution
  • Open ABBYY Hot Folder.
  • Stop the task with error.
  • Modify the task.
  • Close the Task settings window with OK. It is not necessary to make any change.
  • Normally the task will start again. If not, click Start Now.

 

Solution

Sometimes the solution is to duplicate the task with error.

  • Stop the task with error.
  • Right-click the task that has stopped working and select Copy.
  • Close the Task settings window with OK. It is not necessary to make any change.
  • Start the just created task and check if everything is working again.
  • When everything is OK.
    • Right-click the original task and select Delete. Select Yes to confirm.
    • Stop the newly created task.
    • Modify the task.
    • Remove the (2) from the Task Name.
    • Close the Task settings window with OK.
    • Start the task once again.
  • Restart ABBYY Hot Folder when the task still isn't running.
    • Only closing the ABBYY Hot Folder window isn't sufficient.
    • Make sure to Exit ABBY Hot Folder in the system tray of the taskbar.
  • Please contact ABBYY Support or SMARTdoc support if you still encounter problems.

 

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